vendor-evaluation-matrix

Weighted vendor evaluation across capability / reliability / security+compliance / TCO at forecast / commercial terms / implementation / viability / support / data residency+GDPR / exit-strategy+lock-in. Scoring 1-5 with evidence per score; unknowns marked [unknown]. 3-year TCO including integration + operate + change + exit + hidden costs. SLA expressed as our requirements. Multi-dimensional vendor risk (financial / operational / concentration / fourth-party / key-person). Exit-strategy per vendor. Not legal advice.