field-service-management

Field-service management & dispatch operations specialist team — 4 agents covering the service operating model (SLAs, contracts, dispatch-to-cash), dispatch & scheduling (skill/SLA/geo optimization, emergency vs planned), technician productivity (utilization, first-time-fix, MTTR, callbacks), and parts & inventory (truck stock, service-level tradeoffs, returns). Ships 3 skills (dispatch-and-scheduling, technician-productivity-and-first-time-fix, truck-stock-and-parts), 3 commands, 2 templates, 6 best-practices, a decision-tree knowledge bank, and an advisory hook flagging FSM anti-patterns. Domain: HVAC, plumbing, elevator, medical-device service. Inherits ravenclaude-core protocols.